Return Policy
Thank you for shopping on our website.
If you wish to return the products you have purchased, please consider the following conditions:
- You can return the product within 7 days from the date of receipt.
- The product must be unused and in the same original condition as received.
If the product packaging has been opened, we apologize for not accepting returns, as most of our products are classified as personal care products and cannot be resold after opening for health and safety reasons.
- An invoice or proof of purchase must be presented.
- Shipping fees are non-refundable.
If the above conditions apply, you can visit the store to complete the return or exchange process, or contact us via WhatsApp at: [Enter WhatsApp number or link here]
Shipping Policy
We ship to all regions of the Sultanate of Oman, and shipping fees vary depending on the region. Below are details of shipping fees within Oman:
- 2,000 Omani Riyals (All areas of Oman except remote areas Duqm & Masirah etc.) 3,000 Omani Riyals
Terms of Service Overview
This website is operated by Care.Lanna. Throughout the site, the terms “we,” “us,” and “our” refer to Care.Lanna. Care.Lanna offers this website, including all information, tools and services available from it to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our site. By using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these terms.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store operates on the Woo platform, which provides us with the e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any viruses or malicious code through the Site.
A breach or violation of any of the Terms will result in immediate termination of the Services provided to you.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, copy, sell or exploit any part of the Service without our express written permission.
Section 3 - Accuracy and Completeness of Information
We are not responsible if the information available on this website is inaccurate, incomplete or
Updated.
The content on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, and more timely sources.
The Site may contain certain historical information. This information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of the Site at any time, but we have no obligation to update any information. It is your responsibility to review any changes.
Section 4 - Modifications to the Service and Prices Our product prices are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We will not be liable to you or any third party for any modification, price change or discontinuance.
For service.
Section 5 - Products or Services
Some products or services may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's monitor will display any color accurately.
We reserve the right, but have no obligation, to restrict the sales of our products or services to any person, region or entity.
We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services or information purchased or obtained by you through us will meet your expectations, or that any errors in the Service will be corrected.
Note: Product images displayed on the Care Lanna website may differ from the actual product in color or shape due to screen settings or lighting, but we guarantee that the product is the same in type, effectiveness, and quality.
Section 6 – Billing and Account Information
We reserve the right to refuse any purchase order.
We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide accurate and current information on all purchases.
You also agree to promptly update your information, including email address, payment card numbers and expiration dates, to complete your transactions.
Section 7 – Third Party Tools
We may make available to you tools provided by third parties that we do not control.
You agree that your use of these tools is provided "as is" and "as available" without any warranty. Any use of these tools is at your own risk.
Section 8 - Third Party Links
The Site may contain links to other websites that are not affiliated with us. We are not responsible for the content or accuracy of these websites or any damages resulting from them.
Please review the policies and terms of those sites before making any purchase through them.
Section 9 - Comments and Feedback
If you send us ideas, suggestions, or materials, you grant us the right to use them without restriction. We are under no obligation to maintain any comments in confidence or to pay compensation for them.
You agree that your comments will not violate any rights of any third party, and you agree not to provide false or harmful information or transmit viruses.
Section 10 - Personal Information
Personal information you provide through the Store is subject to our Privacy Policy.
Section 11 - Errors and Omissions
The Site may contain errors or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct such errors without prior notice.
Section 12 - Prohibited Uses
You may not use the Site or its Content for any illegal purpose, to cause harm, transmit viruses, collect personal data, or otherwise violate any law or rights.
Section 13 - Disclaimer; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted or error-free. The Service is provided "as is" without any warranties.
We will not be liable for any direct or indirect losses arising from your use of the Service or Products.
Section 14 - Indemnification
You agree to indemnify us against any claims, damages, or legal costs arising from your breach of the Terms of Service or your violation of any third party right.
Section 15 - Severability
If any provision of the Terms is deemed invalid or unenforceable, this will not affect the validity of the remaining provisions.
Section 16 - Termination
You or we may terminate these Terms of Service at any time.
If you breach any term, we may terminate the Agreement immediately without notice.
Section 17 - Entire Agreement
These Terms constitute the entire agreement between you and us and supersede any prior agreements or communications, whether written or oral.
Section 18 - Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Sultanate of Oman.
Section 19 - Modifications to the Terms
We reserve the right to modify these Terms of Service at any time. Your continued use of the Site following such modifications constitutes your acceptance of them.
Section 20 - Contact Information
For inquiries about the Terms of Service, please contact us via the Contact section of the website.